business process management outsourcing services

What is Business Process Management & its Benefits

Business process management (BPM) is a discipline that helps organizations improve their efficiency, effectiveness, and agility by understanding, designing, executing, measuring, monitoring, and optimizing their business processes.

A business process is a set of interrelated activities that produce a specific output or outcome. BPM involves identifying, modelling, analyzing, measuring, improving, optimizing, and automating these processes.

BPM can be used to improve a wide range of business processes, including:

  • Customer onboarding
  • Order fulfilment
  • Product development
  • Financial reporting
  • Human resources
  • IT operations

Business process management outsourcing can help organizations achieve several benefits, including Increased efficiency and productivity, reduced costs, improved customer satisfaction, increased agility and responsiveness, enhanced compliance, and improved decision-making.

BPM is a continuous process, and organizations should regularly review and improve their business processes to ensure that they are aligned with their strategic goals and objectives. BPM can be implemented using a variety of tools and technologies, including process modeling tools, workflow automation tools, and business intelligence tools

Types of BPM

There are three main types of business process management: document-centric, integration-centric, human-centric.

Document-centric BPM: This type of BPM focuses on the movement of documents through a business process. It is often used to automate tasks such as contract review, approval, and signing. A document-centric BPM solution could be used to automate the process of approving a new customer contract. The system could route the contract to the appropriate stakeholders for review and approval, and then automatically notify the customer when the contract is signed.

Integration-centric BPM: This type of BPM focuses on the integration of different software systems. It is often used to automate tasks such as order fulfilment, inventory management, and customer relationship management (CRM). An integration-centric BPM solution could be used to automate the process of fulfilling an order. The system could integrate with the company’s CRM system to retrieve the customer order information, and then with the company’s ERP system to generate a sales order and shipping label.

Human-centric BPM: This type of BPM focuses on the interaction between people and tasks in a business process. It is often used to automate tasks such as employee onboarding, expense reporting, and customer support. A human-centric BPM solution could be used to automate the process of onboarding a new employee. The system could create an onboarding checklist for the new employee, and then automatically send them tasks to complete, such as filling out paperwork, attending training sessions, and meeting with key stakeholders.

Business process management lifecycle

The business process management (BPM) lifecycle is a framework that provides a structured approach to designing, implementing, and managing business processes. It consists of six phases:


The planning phase is essential for the success of any BPM project. In this phase, the organization should:

  • Identify its business goals and objectives.
  • Select the business processes that it wants to improve.
  • Define the scope and objectives of the BPM project.
  • Identify the stakeholders who will be involved in the project.
  • Develop a project plan.


In the analysis phase, the organization gathers information about the existing business processes. This information can be collected through interviews, surveys, and process mapping exercises. The organization should also identify any areas where the existing processes can be improved.


In the design phase, the organization creates a new or improved business process. This process is typically modeled using a BPM tool. The BPM model should include all of the activities, inputs, outputs, and stakeholders involved in the process.


In the implementation phase, the organization deploys the new or improved business process. This may involve making changes to existing systems and procedures, and training employees on the new process. The organization should also develop a communication plan to keep stakeholders informed of the changes.


In the monitoring phase, the organization tracks the performance of the new or improved business process and collects data on key performance indicators (KPIs). KPIs can be used to measure the efficiency, effectiveness, and agility of the business process.


In the optimization phase, the organization reviews the data collected in the monitoring phase and makes changes to the business process to improve its performance. This may involve eliminating bottlenecks, automating tasks, or simplifying the process.

By following the BPM lifecycle, organizations can ensure that their business processes are continuously improved and aligned with their strategic goals.

Business process management benefits

Business process management (BPM) offers several benefits to organizations of all sizes, including:

  • Increased efficiency and productivity: By automating tasks and streamlining processes, BPM can help organizations to get more done with fewer resources.
  • Reduced costs: BPM can help organizations to reduce costs by eliminating waste and inefficiencies.
  • Improved customer satisfaction: By streamlining customer-facing processes, BPM can help organizations to improve customer satisfaction and loyalty.
  • Increased agility and responsiveness: By making it easier to change and improve processes, BPM can help organizations to become more agile and responsive to change.
  • Enhanced compliance: BPM can help organizations to comply with regulations by ensuring that processes are documented and executed consistently.
  • Improved decision-making: By providing insights into how processes are performing, BPM can help organizations to make better decisions.

BPM Used in Different Industries

  • In a retail company, BPM could be used to improve the customer checkout process. This could involve identifying and eliminating bottlenecks, automating tasks, and providing customers with real-time feedback on their order status.
  • In a manufacturing company, BPM could be used to improve the product development process. This could involve streamlining the design process, collaborating with suppliers more effectively, and testing products more thoroughly.
  • In a healthcare organization, BPM could be used to improve the patient intake process. This could involve automating tasks such as scheduling appointments, collecting patient information, and preparing medical records.

BPM is a powerful tool that can help organizations of all sizes improve their performance and achieve their goals.

Mandli’s BPM Outsourcing services can help organizations of all sizes to improve their performance and achieve their goals. If you are interested in learning more about Mandli’s BPM services, please contact Mandli Technologies.


Leave a Reply

Your email address will not be published. Required fields are marked *